MoreVoice runs a whole contact centre on one platform: AI voice agents that answer and make calls, a cloud phone system that routes calls to people working in the browser, and a copilot that helps those people while they talk. AI and people share the same calls, so a conversation can move between them without dropping the line or losing the context.
It is built for Hebrew first: Hebrew speech recognition and voices, a right-to-left interface, and Israel’s calling rules (§30A consent, the do-not-call registry, Shabbat and holidays) enforced on every outbound call.
AI agents
An assistant answers or places a call, understands speech, replies with a natural voice, and uses tools: it can look things up on your server, transfer the call, or end it. It stops when the caller interrupts, and it knows what to do with silence.
Flows and IVR
A visual flow guides a conversation step by step: questions, conditions, API calls, transfers. The same editor builds keypad and voice menus (IVR) for inbound lines, with opening hours, Shabbat and holidays.
Phone system
Connect your numbers over SIP, route each one by the number dialled and the caller, and call from the browser over WebRTC. Calls can be held, transferred, merged into conferences and recorded.
Human agents
Queues distribute calls to people working in the browser or from a Chrome extension, with callbacks, conference rooms, and a supervisor who can listen, whisper or join.
Copilot
While a person is on a call, the copilot follows the conversation and suggests what to say: the next step of the script, an answer from your knowledge base, a response to an objection.
After the call
Every call gets a transcript, a recording, an AI summary, its cost, and a quality score against your rubric. Campaign and quality events are sent to your systems as signed webhooks.
A call comes in on one of your SIP lines, or starts in a browser.
An inbound route decides who answers: an AI agent, an IVR menu, a queue of people, one person or a conference room. See Inbound calls.
An AI agent talks with the caller. Speech is turned into text as it is spoken, a language model decides what to say and which tools to use, and the reply is spoken back with a natural voice. If the caller interrupts, the agent stops and listens.
The agent hands the call to a person when it should: the call stays connected, and the person sees what was said. People can also hand a call back to an AI agent.
The copilot helps the person with live suggestions, while a supervisor can watch the call, whisper to the agent, or join.
After the call, MoreVoice stores the transcript and the recording, writes a summary, scores the call, and notifies your systems.
Outbound works the same way in reverse: a campaign, the AI or a person places the call, and it passes the compliance checks first.
Today you use MoreVoice through its web app, and your systems hear from it through signed webhooks: campaign progress, opt-outs and post-call quality results. Custom tools let an AI agent call your server during a conversation.