Retrieve a call's recording

GET

/calls/{id}/recording

import { createClient, createResources } from "@morevoice/sdk";

const mv = createResources({
  client: createClient({ baseUrl: "https://api.morevoice.ai/v1", auth: process.env.MOREVOICE_API_KEY }),
});

const recordingLink = await mv.calls.retrieveRecording("call_IGuHGrBtu5JTm5igG2I8EG");
console.log(recordingLink);

import os

import requests

response = requests.get(
    "https://api.morevoice.ai/v1/calls/call_IGuHGrBtu5JTm5igG2I8EG/recording",
    headers={"Authorization": f"Bearer {os.environ['MOREVOICE_API_KEY']}"},
)
response.raise_for_status()
print(response.json())

Redirects (302) to a signed URL that streams the recording for 15 minutes, with no API key. With format=json, answers that URL as a recording_link object instead. The recording is stereo: the customer on the left channel, the assistant or agent on the right.

Try it in the API playground with a test-mode key.

Authorizations

bearerAuth

Parameters

Path Parameters

required

string

<= 200 characters /^call_[0-9A-Za-z]+$/

A call ID (call_…).

Query Parameters

format

string

default: redirect

Allowed values: redirect json

Redirect (default): 302 to the signed URL. json: the signed URL as a recording_link object.

Header Parameters

MoreVoice-Version

string

/^\d{4}-\d{2}-\d{2}$/

The API version to use for this request. Defaults to the version the API key is pinned to.

Example

2026-11-01

Responses

200

With format=json: the signed link. Otherwise 302 Found, Location: the signed link.

application/json

A short-lived link to a call recording.

object

call_id

required

A call ID (prefix call_).

string

/^call_[0-9A-Za-z]+$/

channels

required

2: the customer on the left channel, the assistant or agent on the right.

integer

>= -9007199254740991 <= 9007199254740991

content_type

required

Audio/wav, audio/ogg, audio/webm or audio/mpeg.

string

duration_ms

required

Any of:

integer
null

integer

>= -9007199254740991 <= 9007199254740991

expires_at

required

An ISO-8601 timestamp in UTC.

string format: date-time

object

required

string

Allowed value: recording_link

url

required

A signed URL that streams the audio without an API key. It expires (expires_at).

string

Example

{
  "call_id": "call_8tRPaZp5hLMbrGqdJ9AmNa",
  "channels": 2,
  "content_type": "audio/ogg",
  "duration_ms": 99710,
  "expires_at": "2026-11-03T09:30:00.000Z",
  "object": "recording_link",
  "url": "https://api.morevoice.ai/v1/recordings/AQAAAAABAAAAAAAAAAAAAAAAAAABVjFTdEdYUjhfWjVq.kH2pQ7xV9rT4mW1zB6nD8f"
}

400

The request is invalid: a parameter is missing, malformed or unknown, or the version header is unknown.

application/json

Every /v1 error.

object

error

required

object

code

required

A stable, machine-readable code from the error-code catalogue.

string

details

Structured context, e.g. required_scope or the compliance verdict.

object

key

additional properties

doc_url

required

A link to the documentation of this code.

string

message

required

A human-readable explanation. Do not parse it.

string

param

The request parameter the error relates to, e.g. to or metadata[order_id].

string

request_id

required

The X-Request-Id of this request. Quote it when you contact support.

string

type

required

The category of the error.

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error compliance_error idempotency_error api_error

Example

{
  "error": {
    "code": "parameter_missing",
    "doc_url": "https://docs.morevoice.ai/api/errors#parameter-missing",
    "message": "Missing required parameter: to.",
    "param": "to",
    "request_id": "req_7Hk2LmN9pQ4rS6tV8wX0yZ",
    "type": "invalid_request_error"
  }
}

Headers

X-Request-Id

string

The request’s ID (req_…). Quote it when you contact support.

401

No valid API key was sent.

application/json

Every /v1 error.

object

error

required

object

code

required

A stable, machine-readable code from the error-code catalogue.

string

details

Structured context, e.g. required_scope or the compliance verdict.

object

key

additional properties

doc_url

required

A link to the documentation of this code.

string

message

required

A human-readable explanation. Do not parse it.

string

param

The request parameter the error relates to, e.g. to or metadata[order_id].

string

request_id

required

The X-Request-Id of this request. Quote it when you contact support.

string

type

required

The category of the error.

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error compliance_error idempotency_error api_error

Example

{
  "error": {
    "code": "invalid_api_key",
    "doc_url": "https://docs.morevoice.ai/api/errors#invalid-api-key",
    "message": "Invalid API key.",
    "request_id": "req_7Hk2LmN9pQ4rS6tV8wX0yZ",
    "type": "authentication_error"
  }
}

Headers

X-Request-Id

string

The request’s ID (req_…). Quote it when you contact support.

403

The key may not do this (a missing scope, a plan limit, or a compliance block).

application/json

Every /v1 error.

object

error

required

object

code

required

A stable, machine-readable code from the error-code catalogue.

string

details

Structured context, e.g. required_scope or the compliance verdict.

object

key

additional properties

doc_url

required

A link to the documentation of this code.

string

message

required

A human-readable explanation. Do not parse it.

string

param

The request parameter the error relates to, e.g. to or metadata[order_id].

string

request_id

required

The X-Request-Id of this request. Quote it when you contact support.

string

type

required

The category of the error.

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error compliance_error idempotency_error api_error

Example

{
  "error": {
    "code": "missing_scope",
    "doc_url": "https://docs.morevoice.ai/api/errors#missing-scope",
    "message": "This API key lacks the calls:write scope.",
    "request_id": "req_7Hk2LmN9pQ4rS6tV8wX0yZ",
    "type": "permission_error"
  }
}

Headers

X-Request-Id

string

The request’s ID (req_…). Quote it when you contact support.

404

No object with this ID exists in this organisation and mode.

application/json

Every /v1 error.

object

error

required

object

code

required

A stable, machine-readable code from the error-code catalogue.

string

details

Structured context, e.g. required_scope or the compliance verdict.

object

key

additional properties

doc_url

required

A link to the documentation of this code.

string

message

required

A human-readable explanation. Do not parse it.

string

param

The request parameter the error relates to, e.g. to or metadata[order_id].

string

request_id

required

The X-Request-Id of this request. Quote it when you contact support.

string

type

required

The category of the error.

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error compliance_error idempotency_error api_error

Example

{
  "error": {
    "code": "resource_missing",
    "doc_url": "https://docs.morevoice.ai/api/errors#resource-missing",
    "message": "No such object: 'call_4Gk2'.",
    "param": "id",
    "request_id": "req_7Hk2LmN9pQ4rS6tV8wX0yZ",
    "type": "not_found"
  }
}

Headers

X-Request-Id

string

The request’s ID (req_…). Quote it when you contact support.

429

Too many requests, or no call capacity right now. Retry after the Retry-After delay.

application/json

Every /v1 error.

object

error

required

object

code

required

A stable, machine-readable code from the error-code catalogue.

string

details

Structured context, e.g. required_scope or the compliance verdict.

object

key

additional properties

doc_url

required

A link to the documentation of this code.

string

message

required

A human-readable explanation. Do not parse it.

string

param

The request parameter the error relates to, e.g. to or metadata[order_id].

string

request_id

required

The X-Request-Id of this request. Quote it when you contact support.

string

type

required

The category of the error.

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error compliance_error idempotency_error api_error

Example

{
  "error": {
    "code": "rate_limited",
    "doc_url": "https://docs.morevoice.ai/api/errors#rate-limited",
    "message": "Too many requests. Retry after 1 second.",
    "request_id": "req_7Hk2LmN9pQ4rS6tV8wX0yZ",
    "type": "rate_limit_error"
  }
}

Headers

Retry-After

integer

Seconds to wait before retrying.

X-Request-Id

string

The request’s ID (req_…). Quote it when you contact support.

500

Something went wrong on MoreVoice’s side. Retry with the same Idempotency-Key.

application/json

Every /v1 error.

object

error

required

object

code

required

A stable, machine-readable code from the error-code catalogue.

string

details

Structured context, e.g. required_scope or the compliance verdict.

object

key

additional properties

doc_url

required

A link to the documentation of this code.

string

message

required

A human-readable explanation. Do not parse it.

string

param

The request parameter the error relates to, e.g. to or metadata[order_id].

string

request_id

required

The X-Request-Id of this request. Quote it when you contact support.

string

type

required

The category of the error.

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error compliance_error idempotency_error api_error

Example

{
  "error": {
    "code": "internal_error",
    "doc_url": "https://docs.morevoice.ai/api/errors#internal-error",
    "message": "Something went wrong on MoreVoice's side.",
    "request_id": "req_7Hk2LmN9pQ4rS6tV8wX0yZ",
    "type": "api_error"
  }
}

Headers

X-Request-Id

string

The request’s ID (req_…). Quote it when you contact support.